🍎 Terms of Use for THE MOTHER SERVICE – School Tiffin Service

Effective Date: [Insert Date]

These Terms of Use (“Terms”) govern the provision of tiffin (lunch) services by THE MOTHER SERVICE (“The Service,” “we,” “us,” or “our”) to students, faculty, and staff (“User,” “you,” or “your”) at the participating school organization (“The School”). By subscribing to, ordering from, or otherwise using The Service, you agree to be bound by these Terms.

1. Service Description and Ordering

1.1 Tiffin Menu and Availability

  • The Service will provide school lunches as per the published menu plan for the respective academic period.
  • Menus are subject to change without prior notice based on ingredient availability, operational necessity, or School requirements.

1.2 Ordering and Subscription

  • All orders must be placed through [Specify Ordering Method, e.g., our website/app, or the School’s portal] by the specified cut-off time.
  • Cut-Off Time: The deadline for ordering, modifying, or cancelling a tiffin for the next school day is [Insert Specific Time, e.g., 8:00 PM] on the preceding day. Orders placed after this time will not be processed.

1.3 Minimum Order/Subscription

  • The Service may require a minimum order quantity (e.g., weekly or monthly subscription) for operational efficiency. This will be specified in the pricing and subscription details.

2. Payments, Cancellation, and Refunds

2.1 Pricing and Payment

  • All prices for The Service are as stated on the official price list, including applicable taxes.
  • Payment must be made in full at the time of placing an order or before the subscription period begins.
  • We accept payments via [Specify Payment Methods, e.g., Credit/Debit Card, Online Transfer, School Fee System].

2.2 Cancellation and Refund Policy

  • Cancellation before Cut-Off: If a tiffin is cancelled before the Cut-Off Time (Section 1.2), the charge for that meal will be refunded as credit to the User’s Service account for future orders. Cash refunds are not generally provided.
  • Cancellation after Cut-Off: Cancellations made after the Cut-Off Time are non-refundable as the ingredients and preparation are already committed.
  • Service Disruption: If The Service fails to deliver a meal due to an internal error, the User will receive a full credit/refund for that meal.
  • School Closure: If The School is unexpectedly closed (e.g., due to weather, public holiday, or unforeseen event), and we are notified before the Cut-Off Time, a full credit/refund will be issued. If the closure is announced after the Cut-Off Time, The Service reserves the right to charge for the meal.

3. Delivery and Pick-Up

3.1 Delivery Point

  • Tiffins will be delivered to a single, designated, secure location within The School premises (e.g., the cafeteria, administrative office, or a specific drop-off zone).
  • The Service is not responsible for delivering tiffins directly to individual classrooms or students.

3.2 Collection Responsibility

  • It is the sole responsibility of The School, the User, or the User’s representative to collect the tiffin from the designated delivery point.
  • The School’s policies regarding tiffin collection and distribution must be followed by all Users.

3.3 Missed Collection

  • The Service is not responsible for any issues (e.g., spoilage, theft, damage) that arise from a tiffin not being collected promptly from the designated delivery point. No refunds will be given for tiffins not collected by the User.

4. Food Safety and Allergens

4.1 Allergens and Dietary Restrictions

  • It is the User’s sole responsibility to inform The Service of any and all severe food allergies or dietary restrictions during the subscription/ordering process.
  • While The Service takes reasonable precautions, our kitchen handles various ingredients, and we cannot guarantee a 100% allergen-free environment.
  • Users with life-threatening allergies are strongly advised to consult with a medical professional and exercise caution. By using The Service, the User assumes all risks associated with food consumption.

4.2 Food Quality

  • The Service commits to preparing and delivering food in compliance with all applicable local food safety and hygiene standards.
  • Any complaints regarding food quality or spoilage must be reported to The Service immediately upon collection, and no later than [Insert Time, e.g., 1 hour] after the designated delivery time.

5. Limitation of Liability

  • THE MOTHER SERVICE shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use The Service, including, but not limited to:
    • Failure to collect the tiffin from the designated location.
    • Allergic reactions or health issues arising from food consumption.
    • Loss, theft, or damage of the tiffin container or its contents after delivery to the designated School location.
  • Our liability to the User for any claim arising out of The Service shall not exceed the amount paid by the User for the specific meal in dispute.

6. General Provisions

6.1 Modification of Terms

  • THE MOTHER SERVICE reserves the right to modify these Terms at any time. All changes will be posted on [Specify where they will be posted, e.g., the Service website or School notice board] and will be effective immediately upon posting. Continued use of The Service constitutes acceptance of the modified Terms.

6.2 Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., The Republic of India / State of California]. Any disputes will be subject to the exclusive jurisdiction of the courts in [Insert City/District].

6.3 Contact Information

  • For questions or concerns regarding these Terms or The Service, please contact:
    • Email: support@themotherservice.com
    • Phone: +916370617038