🍎 THE MOTHER SERVICE 🍎

Tiffin Service Refund and Cancellation Policy

I. Purpose and Scope

This policy outlines the terms and conditions for cancellations, refunds, and service adjustments for tiffin services provided by THE MOTHER SERVICE to [Insert School/Organization Name Here]. This policy applies to all subscription plans (e.g., daily,monthly).

II. Subscription Cancellation and Refunds

A. Cancellation by Subscriber

A subscriber (parent/guardian) may cancel their tiffin service subscription at any time. The refund amount will depend on when the cancellation request is received and the remaining balance of the subscription period.

  • 1. Cancellation within the First Week of a New Term/Subscription:
    • If the service is cancelled within the first five (5) business days of a new subscription period, a full refund will be issued, minus the cost of all tiffins already provided and a one-time administrative processing fee of ₹99.
  • 2. Cancellation After the First Week:
    • Cancellations made after the first five (5) business days will be refunded based on the remaining full weeks of service left in the paid subscription period.
    • Refund Calculation: The refund will be the unused portion of the subscription fee, calculated on a weekly pro-rata basis, and subject to a cancellation fee of 10% of the remaining refundable balance.
    • Example: If a monthly plan costing ₹4000 is canceled with 2 full weeks remaining, the refund will be based on the cost of those 2 weeks, less the 10% fee.

B. Cancellation by THE MOTHER SERVICE

THE MOTHER SERVICE reserves the right to cancel a subscription at any time due to:

  • Non-payment of fees.
  • Repeated violation of school or service rules.
  • Refund: In the event of cancellation by THE MOTHER SERVICE for reasons other than subscriber non-compliance, a full pro-rata refund for the unused portion of the service will be issued with no administrative or cancellation fees.

III. Temporary Service Pauses (Holds)

Subscribers can temporarily pause their service for planned absences (e.g., family vacation, medical leave) under the following conditions:

  • Notice Requirement: A request for a service pause must be submitted via email to [Insert Email Address] at least three (3) business days in advance of the first day of the pause.
  • Minimum Pause Duration: The service must be paused for a minimum of three (3) consecutive business days.
  • Maximum Pause Duration: The maximum allowable pause per paid term is [Insert Limit, e.g., 10 business days].
  • Credit: The subscriber’s account will be credited for the number of business days the service was paused. This credit will be applied to the next subscription renewal. Refunds are not issued for service pauses; only credits are provided.

IV. Refunds for Missed Service (Returns/Non-Delivery)

THE MOTHER SERVICE is committed to timely and accurate delivery.

  • 1. Non-Delivery:
    • If a tiffin is confirmed as not delivered due to an error on the part of THE MOTHER SERVICE (e.g., wrong school, forgotten tiffin), the subscriber will receive a full credit for the cost of that specific meal, to be applied to the next subscription renewal.
  • 2. Quality Concerns (Returns):
    • Due to the nature of perishable food items, we do not accept returns of the tiffin container or its contents for a refund, except in cases of verifiable quality or safety issues.
    • Reporting: All quality concerns (e.g., suspected spoilage, major error in meal composition) must be reported to [Insert Contact Number/Email] within one (1) hour of the scheduled delivery time to allow for immediate investigation.
    • Refund: If the quality issue is verified by THE MOTHER SERVICE, a full credit for the cost of that specific meal will be applied to the next subscription renewal.

V. School/Organizational Closure

In the event of an unplanned or long-term school closure (e.g., public health emergency, severe weather) where tiffins cannot be delivered:

  • Short-Term Closures (Less than 3 days): No refund or credit will be issued for closures of less than three (3) consecutive business days.
  • Long-Term Closures (3 days or more): The subscriber will receive a full credit for the number of affected business days, which will be applied to the next subscription renewal.

VI. Processing Time

All eligible refunds will be processed within 7 business days following the approval of the cancellation request. The refund will be issued via the original method of payment whenever possible.

Key Contact Information

For all cancellation, pause, and refund requests, please contact:

  • Email: Support@themotherservide.com
  • Phone: +916370617038