🔒 Privacy Policy for THE MOTHER SERVICE

This Privacy Policy describes how THE MOTHER SERVICE (“we,” “us,” or “our”), a tiffin service operating for school organizations, collects, uses, and protects the personal information of our customers (parents/guardians and students).

1. 🎯 Information We Collect

We collect information necessary to provide and manage our tiffin services effectively. The information we collect falls into the following categories:

  • Parent/Guardian Information:
    • Name
    • Contact details (phone number, email address)
    • Billing and payment information (processed by a third-party payment processor—we do not store full card details)
  • Student Information:
    • Student’s Name
    • School Name and Grade/Class
    • Allergy information, dietary restrictions, and any special meal instructions (essential for service delivery)
  • Order and Service Information:
    • Meal choices and order history
    • Delivery address (the school’s address) and specific drop-off instructions
    • Feedback and customer service communications

2. 💡 How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To process your meal orders, prepare the tiffins, and ensure timely and accurate delivery to the specified school and student.
  • Safety and Health: To strictly adhere to allergy information and dietary restrictions to ensure the health and safety of the student.
  • Communication: To send order confirmations, service updates, billing statements, and respond to your inquiries.
  • Improvement: To gather feedback and analyze usage patterns to improve our menu options, service quality, and operational efficiency.
  • Compliance: To comply with legal obligations and enforce our terms and conditions.

3. 🛡️ How We Protect Your Information

  • Security Measures: We implement industry-standard physical, electronic, and managerial safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
  • Data Minimization: We only retain personal information for as long as necessary to provide the service and for legitimate and essential business purposes, such as maintaining business and financial records.
  • Allergy Data: Allergy and dietary information are treated with the highest priority and are communicated only to the necessary personnel (kitchen staff and delivery coordination) to execute the meal preparation and delivery safely.

4. 🔗 Disclosure to Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following limited circumstances:

  • School Organization: We may share essential student information (Name, Class, Allergies) with the relevant school administration for coordination purposes regarding delivery, verification, and safety in compliance with school policies.
  • Service Providers: We may share information with trusted third parties who assist us in operating our service, conducting our business, or serving you, such as payment processors and delivery coordinators, provided those parties agree to keep this information confidential.
  • Legal Requirements: We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

5. 👨‍👩‍👧‍👦 Children’s Privacy

Our service is directed toward the parents or legal guardians who place the orders. We do not knowingly collect personal information directly from children under the age of 13 without verifiable consent from a parent or guardian. If a parent or guardian becomes aware that their child has provided us with personal information, they should contact us.

6. 📝 Your Consent and Rights

  • Consent: By using our service and submitting your personal information, you consent to our Privacy Policy.
  • Access and Correction: You have the right to review and request corrections to the personal information we hold about you and your student. Please contact us to make these changes.
  • Opt-Out: You can opt-out of receiving non-essential marketing communications from us at any time.

7. 📬 Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us using the information below:

THE MOTHER SERVICE [Insert Physical Address] Email: [Insert Support Email Address] Phone: [Insert Support Phone Number]

📅 Changes to this Privacy Policy

We reserve the right to update this policy at any time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Last Updated” date below.

Last Updated: November 17, 2025